Welcome to the Return and Refund Policy
At Retro Atelier, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are committed to resolving any issues you may have. We accept returns or exchanges for items that are unsatisfactory in terms of quality. Additionally, we offer refunds in certain situations.
Returns and Exchanges:
If you find that the quality of your purchase is unsatisfactory, please contact us within 14 days of receiving your order. We kindly ask that you reach out to our customer service team first before proceeding, so we can work together to understand the issue and find the best solution for you.
To be eligible for a return or exchange, the item must be in its original condition, unworn, and accompanied by the original packaging and proof of purchase. Once we receive the returned item, we will carefully inspect it to ensure it meets the required criteria. If the return is approved, we will process your refund or exchange accordingly.
Please note that shipping fees may apply for returns or exchanges, and the customer is responsible for covering the return shipping costs, unless the product is deemed faulty or incorrect due to an error on our part.
Refunds:
In certain cases, a refund may be issued instead of an exchange. If a refund is requested and approved, we will initiate a refund to your original method of payment. Please allow a few business days for the refund to appear in your account.
Additional Information:
We may request additional information or photographs to fully evaluate the reason for return or to resolve any issues. This will help us expedite the process and ensure a smooth and hassle-free experience for you.
We strive to provide you with high-quality products and exceptional service. Your feedback is important to us and will assist us in continuously improving our offerings.
If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us. Our dedicated customer service team is here to assist you throughout the return and refund process.
Thank you for choosing Retro Atelier. We appreciate your trust in us and look forward to serving you again in the future!
Warm regards,
The Retro Atelier Team