Welcome to the Retro Atelier Shipping Policy
At RA, we believe in making your shopping experience a delightful one, which is why we offer free shipping to select countries worldwide! Please find the list of countries where we currently offer free shipping: US, Canada, Australia, New Zealand, European Union, United Kingdom, and Southeast Asia.
For customers from other countries, please do not worry! Please contact us at [email protected] to inquire about shipping options and charges for your location. We are always here to assist you with your queries and provide the best possible shipping options available.
As soon as we receive your order, we begin processing it within 2-3 business days. Please note that processing may take longer during peak seasons or busy periods. Once your order is dispatched, you will receive an email confirmation with your tracking number, so you can keep track of your shipment's status and delivery time.
Our shipping time frames vary according to your location and the shipping method you select. Estimated delivery times are as follows:
US & Canada: 6-12 business days
UK & European Union: 8-14 business days
Australia & New Zealand: 6-12 business days
Southeast Asia: 6-14 business days
Please note that shipping times may vary due to factors beyond our control, such as weather conditions or customs clearance processes.
We work with trusted partners in the shipping industry to ensure timely and safe delivery of your order. Should you encounter any issues with your shipment, please reach out to us, and we will do our best to assist you.
In case your package is unclaimed or refused at customs, Retro Atelier cannot be held accountable for any incurred return shipping charges or fees. Please ensure that you review and adhere to your local customs rules and regulations to avoid any delays or disputes.
If you have any questions or concerns regarding our shipping policy, please feel free to contact us. We are here to make your shopping experience as smooth and pleasant as possible!
Thank you for choosing Retro Atelier, and happy shopping!
Sincerely,
The Retro Atelier Team